The driver/operator pointed out a worry he had and that he had to transport mentally challenged persons that could get violent. Wheel-Trans personnel have been given training as how to deal with them but minivan driver operators have not.
I was hit quite hard by a person, but on a Wheel-Trans bus the operator immediately isolated the person and then demanded that he be escorted by a trained assistant. In a minivan people are in very close proximity.
The driver/operator I spoke to is always worried whenever someone is assigned on his minivan.
Adu Raudkivi, Toronto
