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Service culture in a digital age

Your everyday banking matters to us 

Northern Birch Credit Union is here to support you on your journey towards financial well-being. The information in this article is provided as an educational overview. Each member’s financial journey is unique. We encourage you to talk to us – we can help you reach your financial goals.

It’s hard to remember life before the smartphone. This ubiquitous little device that fits into the palm of our hand has more power than we ever imagined. We can send messages, read our news and entertainment, shop, pay bills, deposit our money – we can do almost everything on it. 

For Northern Birch Credit Union, mobile and online banking just makes sense. As a member, you can transfer money between accounts, send money and pay bills – anywhere, anytime. 

As an independent credit union, we listen to our members. We may be small, but we provide everything members need for their daily banking. And, more than that, we have the strength of our members behind us. 

Each member is an owner. We listen to what they tell us, and we have learned some insightful things they want in their financial institution. 

Our members want things to be simple

They’re right. Everyday banking should not be confusing or difficult. But there are times when your finances can be a little more complex. That is why we make sure our branches and phone lines are open. 

Northern Birch team members take the time to get to know each member and understand their personal financial goals.

We also work hard at explaining finances and financial products in easy-to-understand terms. We want to be completely transparent. 

Our members want us to understand them. 

In a world of technology, numbers and large financial institutions, it’s hard to feel known as a person. Northern Birch team members take the time to get to know each member and understand their personal financial goals. Knowing you and your financial aspirations helps us recommend the right products and strategies to help you build a strong financial future. 

Our members want the benefits of low service fees and competitive rates.

Members of Northern Birch benefit from no-fee chequing and savings accounts and don’t have to maintain a minimum balance in their account. Members can take advantage of competitive rates for loans and mortgages and high interest rates for Premium Savings accounts. Check our website regularly for current rates and special promotions.

Our members want us to invest in future generations. 

Our young people are our future. That’s why we invite parents and grandparents to set up accounts for their children, teaching them essential financial habits from an early age. Student accounts help students with their everyday banking needs from when they begin their post-secondary education until they graduate. 

Technology simplifies everyday banking – with the touch of the screen. Our team works hard to keep our technology up-to-date and intuitive.

We also provide scholarships for students – a boost to help them reach their life goals. 

Our members want us to stay up to date. 

Online and mobile banking are essential for today’s members. Technology simplifies everyday banking – with the touch of the screen. Our team works hard to keep our technology up-to-date and intuitive. We are also concerned about your privacy and security. We use a two-step verification process to protect your accounts and have also implemented a Masking Personal Information feature to protect you when banking online. 

Most of all, members want to know that we are there for them and are committed to providing low fees and competitive rates. We value our relationship with you and our member service team is ready to answer your questions.

We help you bank your way, every day. Visit our website to learn more about banking with Northern Birch Credit Union (www.northernbirchcu.com).

Panga töötajatest on fotole jäänud Kersti Toomik Leivat, Morgen Liik, Helle Wichman, Miina (Yalle) Billones, Baiba Auzane. Foto: NBCU

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